Privacy Policy

GAS AND AIR RENEWABLES LTD (hereinafter referred to as “we” or “the Company”) values ​​your personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit inquiries, book services, or purchase related services.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Name, telephone number, email address, and contact address;
Service address and information related to heating installation projects;
Project requirements, inquiries, and other communication information submitted by you;
Order, payment, and transaction information;
Website access, equipment, browser, and basic technical information;
Other information necessary to provide air source heat pump installation, renewable heating system installation, and related services.

We only collect information reasonably necessary to provide services, process orders, respond to inquiries, and perform related business.

2. Use of Information

We may use your personal information for:

Responding to your inquiries and service requests;
Assessing and scheduling air source heat pump and heating system installation services;
Confirming service content, project timelines, and related arrangements;
Processing orders and payments;
Communicating with you regarding project progress and after-sales service;
Improving the website, service processes, and customer experience;
Fulfilling legal, tax, accounting, and other regulatory obligations;
Preventing fraud, abuse, or other unauthorized activities.

We will not use your personal information for purposes unrelated to the above, unless we obtain your consent or are permitted to do so by law.

3. Payment Information

If you make payments through the website, the relevant payment information may be processed by a third-party payment service provider. We will not directly retain complete bank card numbers, CVV, or other sensitive payment credentials unnecessarily.

Payment service providers may process relevant information in accordance with their own privacy policies and security standards.

4. Information Sharing

Where necessary to provide services, we may share limited information with the following types of third parties:

Payment and transaction processing service providers;
Website hosting, technology, and IT service providers;
Service partners providing necessary support for projects;
Accounting, legal, or professional advisors;
Government, regulatory, or law enforcement agencies as required by laws and regulations.

We will not sell or rent your personal information.

5. Information Retention

We will retain personal information as needed for business, contractual relationships, and applicable laws and regulations. The retention period depends on the type of information and its purpose.

When relevant information no longer has the necessary business or legal purpose, we will delete, anonymize, or securely process the relevant information in accordance with applicable requirements.

6. Data Security

We take reasonable technical and administrative measures to protect personal information from unauthorized access, use, modification, disclosure, or loss.

While we strive to employ appropriate security measures, no method of internet transmission or electronic storage can guarantee absolute security, and therefore we cannot guarantee that there are no risks during information transmission.

7. Cookies and Website Technology

Our website may use cookies and similar technologies to help the website function properly, understand website usage, and improve user experience. You can manage or restrict cookies through your browser settings, but this may affect some website functions.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Third-party websites have their own independent privacy policies and data processing rules.

We are not responsible for the privacy practices or content of third-party websites and recommend that you review the relevant third-party privacy policies before submitting personal information.

9. Your Privacy Rights

Under applicable data protection laws, you may have the following rights:

To request access to your personal information held by us;
To request correction of inaccurate or incomplete information;
To request the deletion of personal information in certain circumstances;
To restrict or object to certain data processing where permitted by law;
To request a copy of your personal data where applicable;
To withdraw previously provided consent.

If you wish to exercise these rights, you can contact GAS AND AIR RENEWABLES LTD through the contact information provided on our website.

10. Children’s Privacy

Our website and services are primarily intended for adults who are legally capable of entering into contracts and using the services. We do not knowingly collect children’s personal information.

11. Privacy Policy Updates

We may update this Privacy Policy based on business changes, website feature adjustments, or changes in applicable laws and regulations.