Cancel service

GAS AND AIR RENEWABLES LTD provides installation services for air source heat pumps, renewable heating systems, and energy-efficient heating equipment. Since these services require project communication, scheduling, and construction arrangements, customers who need to cancel should contact us as early as possible.

1. Service Cancellation

Customers can apply for service cancellation before the project begins. Cancellation requests should be submitted through the contact information on the website, providing order information and the reason for cancellation.

If the service has not yet started, we will process the cancellation request based on the current order status. Orders already in the project scheduling, equipment preparation, or construction phase may not be processed as standard cancellation requests.

2. Refund Time

For orders that meet the refund conditions, we will typically initiate a refund within 3–5 business days after the cancellation request is confirmed, using the original payment method.

The actual arrival time may be affected by the processing speed of banks, credit card institutions, or third-party payment service providers, therefore the final arrival time may vary.

3. Services Already Commenced

If the installation service has already begun, or if we have incurred irreversible service costs such as on-site construction, equipment preparation, and personnel arrangements for the project, the refund amount may need to be calculated based on the actual work completed and reasonable expenses incurred.

If the project is already completed, it is generally not a case where it can be directly cancelled and fully refunded.

4. Cancellation Due to Company Reasons

If the project cannot continue according to the agreed service content due to reasons attributable to GAS AND AIR RENEWABLES LTD, we will communicate with the customer to find a solution. Where applicable, a refund can be arranged based on the actual order situation.

5. Appointment Time Adjustment

If the customer only needs to change the installation date, rather than cancelling the entire project, we recommend contacting us in advance. We will assist in adjusting the service time as much as possible based on personnel arrangements, project progress, and on-site conditions.

6. How to Apply for Cancellation or Refund

To cancel a service or apply for a refund, please contact us through the contact information on the website and provide:

Customer Name;
Order or Payment Information;
Contact Information;
Service Items to be Cancelled;
Reason for Refund or Cancellation.

Upon receiving your application, we will verify the order status and process it in accordance with this policy and applicable laws.

7. Refund Method

Refunds will generally be returned to the original payment method. We will not change the refund method without reasonable grounds or customer authorization.

If the original payment account is unable to receive the refund, we will further communicate with the customer to explore feasible solutions.